Frequently Asked Questions

Hello, Warrior! Welcome to our Help Center.

We know that questions may arise on your journey. This page was created to answer the most common questions. For faster support and to interact with the community, our main channel is Discord!

About Support

What is the response time for a support request?
The response time via ticket or direct message is 1 to 5 business days, depending on demand. Remember: do not send new messages about the same issue, as we answer the oldest ones first!

How should I send my message to support?
Be as detailed as possible! Always include the server name (High Five or Interlude), your login, the affected character's name, and, if applicable, the clan name. This greatly speeds up the service.

Purchases and Payments (Lord Adenas)

How can I acquire Lord Adenas?
Purchases are made exclusively through our Control Panel. Log in with your account and navigate to the "Lord Adenas" section.

How long does it take to receive the Lord Adenas?
Payments via Credit Card, MercadoPago, PayPal, and PIX are processed automatically. The coins are available for immediate use after confirmation.

What can I buy with Lord Adenas?
All available items can be viewed directly in the game, through the Community Board (ALT+B) shop. No items outside this list can be acquired with Lord Adenas.

Are there bonuses for larger amounts?
Yes! The Control Panel is already set up to offer more bonuses on larger value packages.

First Steps and General Questions

Which server should I play on?
We have distinct servers waiting for you! Visit our Server Information page to see the details, rates, and features of each one and choose the one that best suits your style.

Where can I find the files to play?
Everything you need is on our Downloads page. There you will find the full game, updaters, and installation guides for each server, as well as solutions for common errors.

This page will be updated frequently. Be sure to check back for new information!